![]() Then when challenged on the reported statements about a FW update, they denied. First they asked if any data was corrupted using the 4TB drive. This is putting customers through a pretzel machine. But an online representative declined to say if WD is actually recalling portable drives in this range. ![]() SanDisk Extreme Portable SSD Suffer Sudden Failures: WD Responds : Read moreSo, after a lengthy battle today with WD, in which they denied there was any firmware update planned, and I explained that WD was placing user data at risk due to potential failures of the 4TB drives, WD finally relented and agreed to a replacement for a brand new drive within the serial number range stated in various articles. However, until the above mess gets sorted out to everyone's satisfaction, buyers should stay clear - even though one of these drives performed very well during our lab testing (March 2021) and gained a place in our Best External SSDs and Hard Drives feature.Īdmin said:WD says that it is readying a firmware fix for a frightening SanDisk Extreme Portable SSD sudden failure issue, but it only mentions ups for 4TB users. We can't help but notice that there are some hefty discounts on SanDisk Extreme / Pro SSDs on Amazon right now. Perhaps it is advisable to only use these storage devices for convenient duplicate or temporary data until the fix arrives and it has been tested well. Some unconfirmed chatter suggests that the SanDisk Extreme SSD issues affect only those using devices "manufactured after November 2022." Still, at the time of writing, we would advise anyone using these drives to use them with extreme caution. Additionally, it is unclear whether the lack of mention of 2TB drives is an oversight or whether they will also get updated firmware "soon," as they should. The WD statement neglects to mention the possibility of refunds, much to some users' chagrin.
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